Accessibility statement

We want everyone to be able to browse our sofas, choose their materials and place an order with us — comfortably and without frustration. That means building a website that works well for as many people as possible, including those who use screen readers, keyboard navigation, screen magnification or voice control.

We're not perfect, and accessibility is something we keep working at rather than tick off once. This statement explains where we are, what we're aiming for, and how to reach us if something isn't working for you.

What we're aiming for

We're working towards the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA — the standard widely used to measure how accessible a website is. Where we fall short, we want to know, so we can put it right.

In practice, we try to:

• keep text clear and readable, with sensible contrast against its background
• make sure the site can be used with a keyboard as well as a mouse
• write meaningful labels for buttons, links and form fields
• add descriptive alt text to our product and lifestyle images
• use layouts that adapt to phones, tablets and larger screens

How accessible the site is

Our website is built on Shopify, alongside a small number of third-party tools — for things like customer reviews, deposit payments and material samples. We've customised the site with accessibility in mind, but some elements rely on software from other providers, and we don't always have full control over how accessible those parts are. Where we find things that don't work as well as they should, we put them right as part of our ongoing improvements.

Other ways to reach us

If any part of the website is difficult to use, you don't have to struggle through it. We're a small team and we're always happy to help in whatever way suits you best:

• Call us on 01629 705 000 and we'll talk you through anything — from choosing materials to placing an order.
• Email us at help@oldbootsofas.com and we'll reply as quickly as we can.
• Book a free video appointment and we'll guide you around the showroom from the comfort of your own home.
• Visit us at our Matlock showroom, where a member of the team can help you in person.

We're also happy to provide information — product details, dimensions, delivery arrangements — in a different format if that would make things easier.

Tell us if something isn't working

If you come across a problem, or find something hard to use, please let us know. Your feedback genuinely helps us improve.

Email help@oldbootsofas.com or call 01629 705 000, and tell us:

• the page or part of the site you were using
• what you were trying to do
• what went wrong

We'll aim to respond within three working days.

If you're not happy with our response

The Equality Advisory and Support Service (EASS) offers free, confidential advice to anyone who feels they've experienced discrimination, including around website accessibility. You can call them on 0808 800 0082, or contact them through the EASS website, which offers a contact form, web chat and British Sign Language interpretation. If you use Relay UK, dial 18001 followed by 0808 800 0082.

Old Boot Sofas is a trading name of Old Boot Home Ltd. Registered office: Swallows Ridge, Hollies Lane, Wilmslow SK9 2BW.

This statement was last reviewed on 29 July 2026.