Whether you order online, over the phone or with us in the showroom, we'll confirm every detail before anything is made — the design, the size, the material, the feet.

You'll pay a 50% deposit when you order. The balance isn't due until your furniture is finished, so there's nothing more to pay while you wait.

If you've ordered online or by phone, we'll give you a ring afterwards to go through it all together, just to be certain everything's right.

Nothing sits waiting in a warehouse. Once your order is confirmed, your materials are allocated and your frame is prepared in our Lancashire workshop.

From there it's typically 6 - 8 weeks from your order to your living room.

Around three or four weeks in, we'll email you an update on how your order is progressing.

A couple of weeks after that, you'll hear from us again with a more accurate window for when it'll be finished.

As your furniture nears completion, we'll be in touch to collect the remaining balance and talk you through what happens next.

Your order is then passed to our delivery partner, who'll confirm your address and give you access to their tracking system. They'll contact you by phone, email or text to agree a delivery date that suits you.

An experienced two-person team brings your furniture into the room of your choice, assembles it, attaches the feet, and takes all the packaging away with them.

They'll give you time to look it over properly before they leave. If it isn't right, tell them and they'll take it straight back.

A few days later, once you've had a chance to actually use it, we'll email to check everything's as it should be.

Cushions take a little while to settle, and materials soften as they're used.