Refund policy

We want you to be happy with your Old Boot furniture. If something isn't right — or if you've simply changed your mind — here's how returns and refunds work.

Changed your mind

If your order has been delivered and you've decided it isn't for you, you can return it within 28 days of delivery for a full refund. Email us at help@oldbootsofas.com and we'll arrange collection.

A few things to know:

• Everything must be returned in the condition it was delivered. Any damage caused after delivery may be deducted from your refund. You don't need to keep the original packaging.
• Collection is free if you tell our delivery team on the day they bring your order to you. After that, a collection charge applies: £75 for most mainland UK addresses, or £125 for the remote postcode areas covered by our extended delivery zone.
• We'll agree a collection date with you once you've been in touch. We aim to collect within 14 days, though in remote areas it can occasionally take our delivery partner up to 21 days to reach you.
• Once we've collected, we'll process your refund within 21 working days.

If you collected your order

If you collected your furniture from our logistics partner in Leeds rather than having it delivered, the same 28 days applies. You're welcome to return it to the same address within that period, in the condition it left in. There's no collection charge, because there's no collection to make. Let us know before you set off so we can make sure someone's expecting you.

Bespoke and custom orders

Furniture made in your own fabric or leather, to non-standard dimensions, or with other bespoke specifications cannot be returned once delivered. These are built specifically for you and can't be resold. Your statutory rights for faulty goods are unaffected.

Faulty or damaged goods

Inspect your order as soon as it arrives. If anything is damaged, defective, or doesn't match what you ordered, email help@oldbootsofas.com within 30 days and we'll sort it out — repair, replacement, or full refund including delivery costs, whichever fits the situation.

Outlet items

Furniture bought from our outlet sales can be returned within 14 days of delivery under the Consumer Contracts Regulations 2013. A collection charge applies: £75 for most mainland UK addresses, or £125 for the remote postcode areas covered by our extended delivery zone. Items viewed in person before purchase are sold as seen and can't be returned.

Our guarantees

Every Old Boot piece is built to last. Our guarantees reflect that:

• Hardwood frames are guaranteed for 25 years against structural and manufacturing faults. Sofas, chaise sofas, love seats and armchairs are all covered on the same terms.
• Upholstery — including craftsmanship, fillings, springs and suspension — is guaranteed for 5 years.
• Footstools are guaranteed for 10 years.
• Cubes and pods are guaranteed for 2 years.
• Scatter cushions and accessories are guaranteed for 1 year.

The guarantee covers structural and manufacturing faults — it doesn't cover damage from misuse, neglect, sunlight fading, pets, or harsh cleaning products.

The guarantee starts from the date of delivery, applies to the original buyer, and is valid for furniture in normal domestic use. If you're using it in a commercial setting, let us know at the time of order — different terms apply.

If you think you've got a guarantee claim, email help@oldbootsofas.com with photos of the issue and your order details. We'll take it from there.

Your statutory rights

This policy sits alongside your rights under UK consumer law. Nothing here affects those rights.

Questions

Email help@oldbootsofas.com or call us on 01629 705 000. We'd rather have a conversation early than a difficult one late.