Returning an item
We make returning an item as fair and simple as possible.
Returning an item at a glance
We offer a 28-day returns window on all standard orders.
If you decide the sofa’s not right for you on the day of delivery, we’ll collect it free of charge.
After this initial delivery window and up to 28 days, a collection fee of £75 apply—just get in touch and we’ll walk you through the process.
Frequently asked questions
What’s your returns policy?
What’s your returns policy?
We offer a 28-day returns window on all standard orders.
If you decide the sofa’s not right for you on the day of delivery, we’ll collect it free of charge.
After this initial delivery window and up to 28 days, a collection fee of £75 apply—just get in touch and we’ll walk you through the process.
Please note: Bespoke or custom-made items are not be eligible for return unless faulty.
How do I request a return?
How do I request a return?
Simply call us on 01629 705 000 or email us at help@oldbootsofas.com with:
- Your order reference number
- A short explanation of the reason for return
We’ll get back to you quickly with next steps and collection options.
When will I receive my refund?
When will I receive my refund?
Once the returned item has been received and inspected at our workshop, we’ll process your refund. This can take up to 14 working days, and we’ll confirm once it’s on its way back to you.
Why are returns so rare?
Why are returns so rare?
Because we do things differently.
Every customer receives a personal call from us after ordering. During that call, we confirm:
- The right design and comfort level
- The best leather or fabric option
- That your new sofa will fit through your door and work in your space
This thoughtful approach helps us ensure you’re completely happy when your sofa arrives—and that means very few returns.
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