Guarantees

Built to last and backed to prove it. Here's what 25 years means.

Guarantees at a glance

Different parts of a sofa wear in different ways, so they're covered for different lengths of time.

25 years — hardwood frames and feet, against structural and manufacturing faults
5 years — upholstery craftsmanship, fillings, springs and suspension
10 years — footstools
2 years — cubes and pods
1 year — scatter cushions and accessories

Sofas, chaise sofas, love seats and armchairs are all covered on the same terms. The guarantee starts on the date your furniture is delivered or collected, and covers normal domestic use at home.

Why we're able to offer it

Many modern sofas are built to meet a price. Old Boot furniture is built to be lived with.

Every sofa begins with a hardwood frame, made in Lancashire by skilled craftspeople, before being upholstered by experienced makers using carefully selected materials. Each piece is handmade to order, one at a time, using traditional upholstery techniques that have stood the test of time.

It's a slower way of doing things. But we believe furniture built with care should be furniture that lasts.

Built with character

Our workshop

Frequently asked questions

What guarantee do you offer on Old Boot furniture?

Every sofa, love seat and armchair is covered by two guarantees: 25 years on the hardwood frame, and 5 years on the upholstery — the craftsmanship, fillings, springs and suspension.

The frame is the part that determines whether a sofa lasts, which is why it carries the longer cover. The upholstery is where the wear happens, so it's covered separately.

Footstools are guaranteed for 10 years, cubes and pods for 2 years, and scatter cushions and accessories for 1 year.

What does the guarantee cover?

Faults in how your furniture was made, rather than things that happen to it afterwards. They're rare, but they can happen.

On the frame, that means anything structural — a joint failing, or a foot working loose. On the upholstery, it means faults in the making, like a seam giving way or a spring or suspension failing.

If something's gone wrong and you're not sure whether it's covered, send us a photo and we'll tell you. We'd rather look at it than have you assume it isn't.

What isn’t covered by the guarantee?

Your guarantee won't cover:

Accidental damage — spills, burns, scratches, rips and pet damage. Our product care plan covers these if you'd like that protection.
Misuse, or damage from harsh cleaning products
Neglect of routine care
Natural ageing. Leathers and fabrics change tone and develop character over time. That's meant to happen, and it isn't a fault.
Sunlight damage. Direct sun will fade upholstery, which isn't something we can guarantee against.

The guarantee is for normal domestic use at home. If your furniture is going somewhere busier — a bar, a hotel, an office — tell us when you order and we'll talk through the right terms.

When does the guarantee start and finish?

It starts on the day your furniture is delivered, or the day you collect it — not the day you ordered. So the six to eight weeks you spend waiting doesn't come out of your cover.

From there it runs for 25 years on the frame and feet, 5 years on the upholstery, and the periods set out above for footstools, cubes and accessories.

The guarantee is for the original buyer and can't be transferred if you sell or give away the furniture.

Is the guarantee transferable if I sell my sofa?

No, it stays with the original buyer. If you sell or pass on your furniture, the guarantee doesn't go with it.

If you've bought an Old Boot sofa secondhand and something's wrong with it, do get in touch anyway. We can't honour the guarantee, but we can often help with advice, repair options or replacement parts.

Does the guarantee cover accidental spills or pet damage?

No — the guarantee covers faults in how the furniture was made, not things that happen to it afterwards.

For that we offer product care, a five-year plan underwritten by Castelan covering accidental spills, stains, scratches, rips and pet damage. You can add it when you order, and it's worth thinking about if you've got children, dogs, or a sofa in the middle of family life.

How do I make a claim?

Get in touch and tell us what's happened — email help@oldbootsofas.com or ring us on 01629 705 000. It helps if you've got your order number to hand, and a few photos of the problem.

We'll look at the photos first, since that's usually enough to tell us what's going on. If we need to see it properly, we can arrange a home visit.

What happens next depends on the fault. Some things can be put right in your home. Anything involving the frame or the upholstery is likely to need to come back to the workshop, where it can be done properly — we'll explain what's involved and how long it'll take before anything is arranged.

Why do you offer such a long guarantee on your frames?

Because the frame is the part that decides whether a sofa lasts. Ours are hardwood, made in Lancashire in the workshop's own frame shop, and built individually for the piece they're going into rather than bought in by the container load.

A frame built that way doesn't tend to fail. Twenty-five years is us saying so out loud.

Does the guarantee apply if i live outside the UK?

Yes. The guarantee is the same wherever your furniture ends up.

The practical difference is getting it back to us. We deliver to a nominated mainland address or port for island and offshore addresses, and if a repair needs doing at the workshop, the cost of getting it back to the mainland would be yours. We'll always tell you what's involved before anything is arranged.

What if something goes wrong after the guarantee has ended?

Get in touch. We'll give you our honest view on what's gone wrong and what it would take to put right — advice, a repair we can quote for, or source replacement parts.

It won't be covered, but it doesn't mean we can't help.

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