Guarantees

We're proud to stand by the quality and craftsmanship of Old Boot

Guarantees at a glance

We offer a 25-year guarantee on our hardwood frames and a 5-year guarantee on upholstery craftsmanship, springs, suspension, and fillings.

25 years for hardwood frames
5 years for upholstery craftsmanship, fillings, springs, and suspension
10 years for footstools
2 years for cubes and pods
1 year for scatter cushions and accessories

A proper guarantee means good old-fashioned reliability

At Old Boot, we treat our customers as we’d like to be treated ourselves: with honesty, reliability, and a promise to stand by our work. So we’re bringing back the good times with guarantees you can trust

Our 25-year structural guarantee is a testament to the confidence we have in the quality of our furniture and the dedication of the artisans who build it. There’s no fine print to trip you up—just a proper, reliable guarantee to give you peace of mind. Because when furniture is built this well, there’s no need for shortcuts or excuses.

Frequently asked questions

What guarantee do you offer on Old Boot furniture?

We offer a 25-year guarantee on our hardwood frames and a 5-year guarantee on upholstery craftsmanship, springs, suspension, and fillings.

Footstools are covered for 10 years, cubes and pods for 2 years, and scatter cushions and accessories for 1 year.

What does the guarantee cover?

Our guarantee covers structural faults in the hardwood frame and any manufacturing faults in upholstery craftsmanship, fillings, springs, or suspension that occur through normal domestic use.

What isn’t covered by the guarantee?

Your guarantee won’t cover

Accidental damage (unless you’ve taken out our Castelan Protection Plan)
Misuse (stains, burns, pet damage, harsh cleaning products)
Neglect of routine care (see our Care Guide)
Natural ageing (leathers and fabrics will change tone and develop character—that’s part of their charm)
Sunlight damage (direct sunlight can cause fading, which isn’t considered a fault)

*Outlet Sale items are excluded unless otherwise stated.

Commercial use is NOT covered

Our guarantees are for normal domestic use. If you’re ordering for a commercial environment, please tell us at the time of ordering so we can discuss the right terms for you.

How long does the guarantee last?

25 years for hardwood frames
5 years for upholstery craftsmanship, fillings, springs, and suspension
10 years for footstools
2 years for cubes and pods
1 year for scatter cushions and accessories

The guarantee starts from the date of delivery or collection.

Is the guarantee transferable if I sell my sofa?

No. The guarantee is for the original purchaser only and can’t be transferred.

Does the guarantee cover accidental spills or pet damage?

No—but we do offer theCastelan 5-Year Premium Protection Plan, which covers accidental spills, stains, scratches, rips, and pet damage. It’s well worth considering if you want extra peace of mind.

How do I make a claim under the guarantee?

It’s easy—just contact our friendly team:

Email: help@oldbootsofas.com

Call:01629 705 000

We’ll usually ask for photos to help us assess the issue quickly and fairly.

Why do you offer such a long guarantee on your frames?

Because we’re proud of our craftsmanship. Our sofas and chairs are handcrafted with solid hardwood frames and built properly—so we’re happy to stand by them for the long haul.

You can read our full guarantee terms in the dedicated section here or get in touch to ask any questions you may have.

Does the guarantee apply to furniture delivered outside the UK?

Yes, our guarantees apply to all furniture we supply, but if your item is delivered outside the UK mainland, any return shipping costs for repairs would be your responsibility.

What happens if my furniture develops a fault after the guarantee period?

Even after the guarantee expires, we’re happy to help where we can. Get in touch with us and we’ll offer advice, repair options, or replacement parts if available.