Product care
Helping you protect and care your Old Boot
Product care at a glance
At Old boot we use the top quality natural materials and finishes. Looking after your Old Boot furniture only requires a small amount love - little and often is best. Here's how we can help:-
Here to help
If you have concerns or questions, please get in contact, we love talking about our products!
Grab a Care Kit
It contains all you need to keep your leather looking soft, supple and spectacular.
Product Insurance
We offer product protection plans provided by Castelan. This covers you agains accidental damage, giving you full peace of mind.
Frequently asked questions
How do I purchase product care insurance?
How do I purchase product care insurance?
Two simply ways:-
- From the basket - Add your eligble products to the basket as normal and you will see an option to add product care to your order.
- Call or visit - Speak to one of sales team who will be happy to help.
What natural marks might appear on my leather?
What natural marks might appear on my leather?
Because we embrace the full character of real leather, each sofa is completely unique.
You may notice:
- Healed scars or scratches — fully repaired by nature and part of the hide’s story
- Wrinkles and growth marks — particularly in areas like the neck and shoulders
- Insect bites — tiny, circular marks left behind by the animal’s natural life
- Branding marks — sometimes visible and placed on less prominent areas
- Grain and colour variation — different parts of the hide absorb dye differently, creating beautiful tone shifts
These natural features are not faults — they’re what make your Old Boot furniture truly one of a kind.
How do I care for my leather furniture?
How do I care for my leather furniture?
We only use the top 5% of hides to upholster our leather sofas and chairs, so regular care will keep them looking their best for many years.
Everyday Care Tips:
- Dust and vacuum regularly (loose cushions make this easy)
- Wipe with a lightly damp, lint-free cloth to remove surface dirt
- Use a compatible leather cleaner or conditioner (such as our approved care kit — always patch test first)
- Keep away from direct sunlight and heat sources
- Avoid contact with sharp items like zips, buckles or pet claws
- Never use baby wipes, saddle soap, or household cleaning sprays
How will my leather sofa change over time? Our full-grain and semi-aniline leathers are natural and uncoated, meaning they’re designed to evolve over time. With age, you can expect: Subtle colour changes and shifts in tone A soft, rich patina to develop on the surface Creases and gentle ageing that enhance the look and feel Grain variation and natural marks to emerge — making your sofa beautifully unique This ageing process adds character and charm, giving your leather a relaxed, lived-in look that gets better with time.
How do I care for my velvet sofa or chair?
How do I care for my velvet sofa or chair?
Velvet is wonderfully soft and full of character, but it does need a little attention to keep it looking its best.
General Maintenance Tips:
- Vacuum regularly using the upholstery attachment
- Use a soft clothes brush in the direction of the nap
- Avoid placing heavy objects on the fabric for long periods
- Gently steam and brush pressure marks to lift the nap
- Rotate, shake, and plump removable cushions regularly
Treating Spills and Stains:
- Blot (don’t rub!) any spills immediately with a dry cloth
- Use a hairdryer on low heat and from a distance to dry the area
- Once dry, gently brush the nap back into place
- For persistent marks, try a specialist upholstery cleaner (always test in an inconspicuous area)
- For larger or stubborn stains, consult a professional cleaner or get in touch with us for advice
Do you offer a product care insurance plan?
Do you offer a product care insurance plan?
Yes — we offer the Premium 5-Year Product Care Protection Plan in partnership with Castelan.
This optional add-on gives you peace of mind by covering accidental damage and stains caused by everyday life, including:
- Spills and stains on leather and fabric
- Accidental rips, tears, scuffs, and burns
- Pet scratches and unexpected marks
If something does go wrong, simply contact Castelan’s dedicated UK-based claims line and they’ll arrange for cleaning, repair, or replacement — at no extra cost to you.
The cost of the plan is calculated automatically at checkout based on the value of the items in your basket.
- No call-out or repair fees
- Easy UK-based claims process
- Care instructions provided with every order
Do you offer aftercare help if something goes wrong?
Do you offer aftercare help if something goes wrong?
Yes—whether your pet has had a nibble, a scuff’s appeared, or you just need advice, we’re here to help. Reach out anytime and we’ll do our best to find a solution. Often we can provide the necessary advice but if required we have a network of experts nationwide who, for a small fee, can come out to your home and solve the issue for you. Of course if the issue is covered under the terms of the “Proper Old Boot Guarantee” we will cover all costs.
Looking after your Old Boot sofa
Your sofa is built to last. With a bit of care, it'll get better with age — leather mellowing, fabric softening, the frame settling into your home. Here's how to keep it in good shape.
Every week or so
Plump and rotate the cushions. Seat and back cushions benefit from a quick plump after use, and from being rotated and turned regularly. This evens out the wear and keeps them looking full. Detachable cushions can be swapped end-to-end; fixed cushions just need a firm pat and a shake.
Vacuum gently. Use a soft brush attachment on a low suction setting. Vacuum the seat, back, arms, and underneath the cushions. Don't forget the crevices — that's where dust and crumbs collect.
Every few months
Move it. If your sofa lives in one spot, the same areas catch the same light and wear. Even a small shift — a few inches in either direction — helps even out fading and pressure points.
Check the frame. Have a quick look underneath. Old Boot frames are built to last, but it's worth checking nothing has worked loose with use. If anything feels off, get in touch.
Spills and stains
Act fast, but gently. Most spills are recoverable if you get to them quickly.
For leather: blot — don't rub — with a clean, dry cloth. Avoid water, household cleaners, and baby wipes. For anything stubborn, use a leather-specific cleaner from a reputable brand, and test on a hidden area first.
For fabric: blot the spill with a clean, dry cloth or kitchen roll. If water is needed, use a small amount on a clean cloth and dab — don't soak. Avoid washing-up liquid, bleach, or anything containing solvents.
For anything serious — red wine, ink, oil — get in touch before reaching for a cleaning product. We'd rather advise you than have you set in a stain trying to remove it.
What not to do
A few things will damage your sofa and may invalidate your guarantee:
Don't place it in direct sunlight. Leather will fade and dry out. Fabrics will lose colour. Some natural mellowing of leather is inevitable — and rather lovely — but prolonged direct sun is harsh.
Don't use harsh cleaning products. That includes household sprays, bleach, white spirit, and most supermarket "upholstery cleaners." If in doubt, ask us.
Don't sit on the arms. Sofa arms are designed to be leant on, not sat on. They take a lot of weight when used as seats and can deform over time.
Watch out for sharp objects. Belt buckles, scissors, pet claws, jewellery — these are the most common cause of damage we see. A throw or blanket protects against most everyday risks.
Mind the radiators. Try to keep your sofa at least 30cm away from radiators and other heat sources. Heat dries out leather and weakens fabric fibres.
Leather: a few specifics
Leather is a natural material. It will:
- Show small marks, scars, or grain variation — these are signs of a real hide, not faults
- Mellow and develop a patina with use
- Soften and become more comfortable over time
To keep it in good shape, condition it once or twice a year with a leather conditioner suited to upholstery (not shoe products). This keeps the leather supple and helps it resist drying out. Test on a hidden area first.
Fabric: a few specifics
Fabric covers benefit from:
- Regular vacuuming — once a week if you can
- Rotating cushions — front-to-back and side-to-side
- Professional cleaning every few years for a deeper refresh — we recommend a specialist upholstery cleaner rather than DIY
Loose covers, where fitted, can usually be removed for cleaning. Check the care label for instructions, or get in touch if you're not sure.
Pets and children
Real life happens. We build sofas to be lived on, not preserved.
A few practical thoughts:
- A throw is the easiest protection against pet hair, claws, and the occasional accident
- Keep claws trimmed if your dog or cat is a sofa-dweller
- Wipe paws after wet walks — mud sets quickly into both leather and fabric
- Spills from children are usually fine if you get to them fast
When something goes wrong
If something doesn't seem right — a frame creak, a sagging cushion, a seam coming loose — tell us early. Most issues are easier to fix when they're small.
Email help@oldbootsofas.com with a photo and your order details. We'll take it from there.
Contact us
Visit our Showroom